Nothing but good things to say about Smilebooks..Quality of the books is superior, software a breeze to use, and the kind of customer support that many companies could take a lesson from when dealing with clients. I have done 16 books so far and another in progress. This doesn't include books I have helped others set up. My favorite is the lay flat on silver halide paper, but I still use the 12x12 on digital paper for some larger projects that I don't want to do do in multiple volumes. When people ask me whose books I use..I happily tell them I use the best..Smilebooks!